PDF Document Management Software, Services & Support
| Server | Desktop | Services | Support | Why Us? | About Us |
Appligent has the best support in the industry. Read about our Software Support Policy.
For support and software updates after the first 30 days, enrollment in our support program is required. Customers find this program well worth the expense. Our friendly, well-staffed support team has a collective experience spanning decades and are knowledgeable in all PDF-related matters.
We also offer a complete range of PDF-related services to ensure your success. We can be your PDF experts.
Product DocumentationProduct documentation is updated on a regular basis. If you have any questions, be sure to let us know. We're here to help you do your job. Support and Maintenance ProgramWe include 30 days of free telephone and email technical support with every commercial product we sell. To continue to receive the same great technical support and product updates after your purchase, subscribe to our annual Support and Maintenance program. Current program members receive:
The Support and Maintenance program cost is 20% of the full purchase price of your software per year, and is added to the 30 days of support included with the product. A three year pre-paid support plan is available at a significant discount. Email support@appligent.com with any questions. Frequently Asked QuestionsWe provide written answers to the most common product questions on the Frequently Asked Questions pages. If you cannot find your answer there, please contact technical support by email or telephone. |
Got a Question?To expedite your call or email, it's very helpful if you can provide the following information when you contact us.
Support E-mailYou can contact support directly by sending an e-mail to support@appligent.com. Support inquires are answered within one business day during the normal business hours listed below. Support Telephone & FaxTelephone: +1 610 284 4006 Fax: +1 610 284 4233 Please call us during our normal business hours. For the summer, our live support hours will be Monday through Thursday 9:00 am - 4:00 pm excluding July 4th (Independence Day) and September 5th (Labor Day) EST. A member of our friendly, knowledgeable support staff will assist you as soon as possible. Note: We do not guarantee support for software that is offered under a non-commercial (free) license. View the standard Appligent Document Solutions software license agreement. |
