Frequently Asked Questions
Frequently asked questions and answers for Redax.
Installation/Uninstall Questions
Redax Box Questions
Exemption Codes/Palettes Questions
Redaction Questions
Other Redax Questions
I installed Redax and the word "demo" appears on the page and in the redacted areas, why?
When Redax is installed it will run in "Demo" mode until it has been registered. If you have been using Redax with a trial serial number, when it expires you will also see "demo" appear on your documents.
To register go to the Redax menu > Enter Redax Serial Number. . . The Redax Registration screen will open for you to enter the serial number.
Updated: 2007
> Back to top
I am trying to install Redax and I am getting the error message that Acrobat cannot be found on my computer. Why do I get this message?
Verify that you have the full version of Adobe Acrobat Standard or Professional installed on your computer, not just the Adobe Reader.
Updated: 2007
> Back to top
How can I manually uninstall Redax?
To remove the Redax plug-in manually, browse to your Program Files directory ->Adobe-> Acrobat x.0-> Acrobat->plug_ins. Delete the files Redax32.api, Redax.pdf and redaxplugin.arn (if they exist).
Updated: 2007
> Back to top
How do I register Redax 4.5?
The method for registering the Redax plug in has changed. After installing Redax, register it by going to the Redax menu and selecting "Enter Redax Serial Number." Once Redax is registered this menu option goes away.
Updated: 2007
> Back to top
How do I find the printed documentation??
The documentation is located in the Appligent folder in the Program Files Folder:
C:\Program Files\Appligent\Redax 4.5\Documentation\RedaxUserGuide.pdf
Updated: 2007
> Back to top
I have drawn the Redax boxes and chose Redact document, but the newly created file has not redacted anything. What would cause this?
The Preference "Allow Redaction Without Exemption" is not checked. Check this by choosing Redax Menu > Redax Preferences, then choose the Options Tab and check the box there.
Updated: 2007
> Back to top
I am trying to draw my Redax boxes, but they are not appearing on the page, why?
Verify that you do not have the Redax box color set to white. Check this by choosing Redax Menu > Redax Preferences, then choose the Redax Box Tab and look for the box color there.
Updated: 2007
> Back to top
Is there a way to change the settings for all my Redax boxes once they are already drawn?
Redax 3.8 and higher have the ability to change preferences for Redax box settings.
To make these changes, choose the menu option: Redax > Redax Preferences … The Preferences dialog window will open. Make your desired changes for Redax boxes and then choose "Apply to Current Document." A new dialog box will appear, you have the option to save your changes, make adjustments or cancel. If you are changing exemption codes, be sure to check the box next to "Exemption," which is unchecked by default.
Updated: 2007
> Back to top
Why don't my Redax boxes print?
You need to make sure that your printing preferences are set to allow printing Comments/Markups.
Acrobat 5 – File > Print > Under the "Print Range" section, check "Comments"
Acrobat 6 – File > Print > Under the "Print What" section, select "Document and Comments
Acrobat 7 and 8 – File > Print > Under the "Comment and Forms" section, select "Document and Markups"
Updated: 2007
> Back to top
The Redax palettes have disappeared in Acrobat.
If you move the palettes off the page, they will not reappear correctly.
- If you are using Redax 3.8 or earlier, you need to delete the palettes.bin (NOT palettes.txt) file from the plug-is directory. The location is C:\Program Files\Adobe\Acrobat X.0\Acrobat\plug_ins.
- Redax 4.5 has a new menu item: Redax > Show/Hide > Center All Palettes. This will bring all your palettes back to the center of your screen.
- If you are using Redax 4.0 contact support@appligent.com. If you would like to upgrade to Redax 4.5 please contact Appligent Sales.
Updated: 2007
> Back to top
Can I set a default exemption code for all boxes?
With Redax 4.0 and higher, you can set an exemption code in the "Exemption" area under Redax preferences so that this code is applied to every box drawn within the document.
Updated: 2007
> Back to top
Can I create my own Palettes?
Redax 4.0 and higher has a Palette Editor which makes it easier to create your own exemption codes.
Updated: 2007
> Back to top
How do I make exemption codes appear on the screen but not on the printed document?
This can be accomplished by generating -two- redacted PDFs from the same original, as follows:
First, check "Allow Redaction Without Exemption" under Preferences and then apply the Redax boxes in the desired locations. This will generate a new, redacted PDF, sans exemption codes, meeting the printing needs.
Second, return to the original PDF, still containing the Redax boxes not yet containing exemption codes. Now apply the desired exemption codes to the existing Redax boxes. After selecting Redact Document, a second redacted PDF is generated, this one meeting the screen needs.
IMPORTANT NOTE: To easily distinguish between the two versions, each redacted document can be saved with a different name.
Updated: 2007
> Back to top
How can I get redacted image and text areas to appear the same?
With Redax 4.0 and higher, you have more flexibility with the way redacted areas appear. All areas can be set to "fill" in any color you choose. You also have more control over the location of exemption codes within the redacted area.
Updated: 2007
> Back to top
Can I redact annotations with Redax?
Redax 3.5 and higher have the ability to redact areas that are marked up using Acrobat's highlight, strikeout and underline tool. All other annotations can not be redacted using Redax. Redax offers a Remove All Annotations menu option. It Deletes All Annotations from a PDF document, all Redax boxes,exemption codes and any other annotations, such as Acrobat notes or those added by other plug-ins. Redax 4.5 can redact Acrobat 8 redaction markup.
Updated: 2007
> Back to top
Why does my original file appear to be redacted?
At times under Acrobat 6, it appears that the original file has been redacted. This is a window update bug. You need to refresh the window (go from one page and come back) in order for original file to appear correct.
Updated: 2007
> Back to top
Does Redax support the redaction of vector graphics?
Yes. Redax 4.0 and higher supports Vector Graphics.
Updated: 2007
> Back to top
Can I search for phrases within a scanned document?
Because text in a scanned document is stored as a bitmapped image within the PDF document, searching for phrases within scanned documents will not work unless the scanned document has been processed with OCR (optical character recognition) software. OCR 'ed scanned images have readable text behind the image that can be searched. The successful results of a search will depend upon the quality of the OCR software used.
Updated: 2007
> Back to top
Why does more text than I want get removed?
In some instances Redax has been known to remove more text than what has been selected. Save a copy of your marked-up PDF, then reduce the size of any Redax box that touches other text areas and try redacting the document again.
Updated: 2007
> Back to top
Can Redax remove form fields?
No. You cannot remove form fields or the information stored within form fields with Redax. The latest version of Redax 4.5 will give you a warning message that the document has live form fields and cannot be redacted.
It is best to remove form fields prior to working with the PDF document. You can use the Acrobat Distiller to create a new PDF document that does not have form fields.
Updated: 2007
> Back to top
The vertical toolbar on the left of the Acrobat screen is disappearing, what can be causing this?
An Adobe plug-in called Template, which appears as 'TEMPLATE.API' in the plug-ins folder, causes the vertical toolbar on the left of the Acrobat screen to disappear when the Show Redax Buttons options is unselected then re-selected. This is a Windows version specific problem. Note:This plug-in is not included with Acrobat 4.0 and is therefore not a problem unless you have downloaded it from the Adobe web site.
Updated: 2007
> Back to top
How does the Acrobat 8 Document Interface affect Redax?
The document interface on Windows was changed in Acrobat 8 to a single document interface (SDI) which displays each document in a single top-level floating window.
Redax will only function in the multiple document interface (MDI) which can be re-enabled via the preferences panel. Change the preferences by:
1. Start Acrobat.
2. Choose Edit -> Preferences
3. Choose "Documents" from the column on the left side of the dialog window.
4. At the top of the Open Settings, uncheck "Show each document in its own window
(requires restart)."
5. Close and restart Acrobat.
Updated: 2007
> Back to top
Go to the Redax product page.
General and Miscellaneous
Product FAQs
APCrypt
APUtilities
AppendPDF
AppendPDF Pro
FDFMerge
SecurSign
StampPDF Batch
StampPDF Plug-in
Redax
| 
