Frequently Asked Questions
Frequently asked questions and answers for StampPDF Plug-in.
The StampPDF Plug-in does not appear under the Document Menu, why would that happen?
Acrobat may be set to "Use only certified plug-ins." To correct this take the following steps:
- Acrobat 6 – Go to the Edit Menu > Preferences > Startup – check if the "Use only certified plug-ins" is checked under "Application Startup." If this box is checked, uncheck it, hit OK twice, close and reopen Acrobat.
- Acrobat 7 – Go to the Edit Menu > Preferences > General. Choose StartUp in the left column - check to see if you have "Use only certified plug-ins" checked under "Application Startup". If this box is checked, uncheck it, hit OK twice, close and reopen Acrobat.
- Acrobat 8 – Go to the Edit Menu > Preferences. Choose General in the left column - check to see if you have "Use only certified plug-ins" checked under "Application Startup". If this box is checked, uncheck it, hit OK twice, close and reopen Acrobat.
The StampPDF Plug-in menu options should now appear under the Document Menu.
Updated: 2007
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Is StampPDF version 2.7 compatible with Acrobat 6?
Yes, StampPDF plug-in version 2.7 is compatible with Acrobat 6.
StampPDF 4.5 is the current version, and is compatible with Acrobat 6, 7 and 8. If you would like to upgrade please contact our Sales Department.
Updated: 2007
How do I start a Page or Bates number stamp with a number other than 1?
To stamp a Page (Bates) number you would use the variable %g (%J). To start numbering from a number other than 1 type the number in-between the % sign and the letter g (J).
Example: %2g - starts stamping with the page number 2.
Example: %15J - starts stamping with the bates number 000015.
Updated: 2007
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How do I remove the old page numbers and re-apply new page numbers to my PDF?
You can setup your stamp file to apply a white jpeg image over the area that contains the old number and also have a stamp item to apply the new page numbers. If you need help creating this stamp file, please contact support@appligent.com.
Updated: 2007
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Is there a limit to the number of stamps a parameter file can contain?
There is an undocumented limit of 500 stamps per parameter file. Files with more than 500 stamps will cause the program to crash. Workaround: split the parameter file and stamp each smaller parameter file individually.
Updated: 2007
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What is the best way to embed a Type 1 font and use it for multiple stamps?
If you are embedding a Type1 font and want to use it for multiple stamps, specify the FontFile parameter in the first stamp and the Font in subsequent fonts. This prevents embedding of multiple copies of the font.
Updated: 2007
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Can I stamp encrypted or secured files?
No. PDF files with Acrobat security added are not supported. Security must be removed, the file stamped with the plug-in and then the security added again to the file.
Updated: 2007
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How do I create a stamp that will apply a three digit page number?
Three separate stamps are needed. This can be done within -one- stamp file by following the steps below. In Acrobat go to Document > New Stamp File. The "New Stamp File" dialog will open, enter information as described in the steps below.
Enter information as follows for the first stamp, which is for pages 1 through 9:
Stamp text = 00%g
Page range settings:
Start = 1
End = 9
Hit the Add button (located at the middle of the dialog's left side)
Enter information as follows for the second stamp, which is for pages 10 through 99:
Stamp text = 0%g
Page range settings:
Start = 10
End = 99
Hit the Add button again
Enter information as follows for the third stamp, which is for pages 100 through 999:
Stamp text = %g
Page range settings:
Start = 100
End = 999
Once you have completed the steps above, hit the Stamp button
A dialog titled "Save stamp file as:" will open
Assign the stamp file a location and name
Hit the Save button
Updated: 2007
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When viewing my stamped pages the stamp flashes then disappears, what is happening?
There are some circumstances in which the combination of the source creation application and the printer driver will draw a white rectangle behind the text of the PDF document page. In this case an underlaid stamp will be obscured by the white rectangle. The work-around is to stamp the document with an overlaid stamp of outline text. Choosing a shade of gray or other light color will further help to prevent obscuring effects of an overlaid stamp.
This circumstance also occurs if you stamp underlay on any page that is a known image. When viewing the document, Acrobat draws the stamp first, then the image on top of it, making it look like the stamp flashed and disappeared.
Updated: 2007
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My symbols are not stamping properly, why?
There is a known intermittent problem with stamping lower case characters with the Base 14 fonts Symbol and Zapf Dingbats. No problems have occurred with the use of Upper case characters in these fonts.
Updated: 2007
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Is there a limit on the amount of characters I can stamp?
If you choose "Single Stamp" or "New Stamp File" menu options, then there is a 255 character limit. It allows you to type over 255 characters in the Text Box, but it will only stamp 255 characters.
The workaround for this 255 limit is to open the existing stamp file in a text editor and add the additional text within the text parameter value, then stamp using the "Stamp Using File" menu option.
Example:
Text (Text parameter value...type all your text within the brackets)
If you need help modifying your stampfile to workaround this limit please contact our technical support dept., 610-284-4006 or support@appligent.com.
This will be changed to support an unlimited amount of characters in the next release of the product.
There is no limit on the amount of stamps you can make per document.
StampPDF Batch does not have a character limit set on the amount of characters it can stamp at one time.The limit is only a problem with the plug-in.
Updated: 2007
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When I stamp my files that were created in Powerbuilder, parts of the stamp are hidden by a white rectangle around the original page text. What can I do to get rid of it?
When using Powerbuilder to create your PDF files you need to set the background color of the text boxes to transparent, rather than white. Then the stamps will show up properly as expected.
Updated: 2007
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Does StampPDF 2.7 work with Acrobat 8?
No, StampPDF 2.7 is not supported under Acrobat 8. StampPDF 2.7 is supported under Acrobat 5, 6, and 7.
StampPDF 4.5 is the current version and supports Acrobat 6, 7 and 8. If you would like to upgrade please contact our Sales Department.
Updated: 2007
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How do I register StampPDF 4.5?
The method for registering the StampPDF 4.5 plugin has changed. After installing StampPDF, register it by going to the Document menu and selecting "Enter Stamp Serial Number." Once StampPDF is registered this menu option goes away.
Updated: 2007
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Go to the Stamp PDF Plug-in product page.
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