Technical Support
Appligent has the best support in the industry. We include 30 days of free telephone and E-Mail technical support with each commercial product we sell. After 30 days you must purchase maintenance to continue to receive support and software updates. Customers find the support program to be well worth the expense. Our well-staffed, friendly support team is knowledgeable in both Appligent products and all PDF related issues. Let us be your PDF experts.
Note: We do not guarantee support for software that is offered under a non-commercial (free) license.
Frequently Asked Questions
We provide answers to the most common product questions on the Frequently Asked Questions pages. When answers are not available in our Frequently Asked Questions pages; please contact technical support by email or telephone.
Asking a Question?
When contacting technical support please provide us with as much information as possible including the following:
- Name of the Product
- Product Version Number
- Operating System
- Your Name
- Company Name
- Your Email Address
- Your Phone Number
- Product Serial Number
- Any files to help us reproduce your problem (if needed)
Support E-mail
You can contact support directly by sending an e-mail to support@appligent.com
Support E-Mails are answered within one business day during the normal business hours listed above.
Support Telephone & Fax
Phone |
|
U.S.
International |
610-284-4006
(001) 610-284-4006 |
FAX |
|
U.S.
International |
610-284-4233
(001) 610-284-4233 |
To better serve you, please call us during our normal business hours.
Day |
Time* |
Monday |
9:00 am until 5:00 pm |
Tuesday |
9:00 am until 5:00 pm |
Wednesday |
9:00 am until 5:00 pm |
Thursday |
9:00 am until 5:00 pm |
Friday |
9:00 am until 5:00 pm |
|
* Time is U.S. EST/EDT |
Note: Nuance PDF Converter Professional Customers
Customers who purchased the Nuance PDF Converter Professional 4.0 Legal Bundle; which includes Appligent Redax and StampPDF plug-ins, must contact Nuance for technical support: http://support.nuance.com/
More information on the Appligent Support and Maintenance Program
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