Appligent has the best support in the industry. We include 30 days of free telephone and E-Mail technical support with each product we sell.
For support and software updates after 30 days, enrollment in our support program is required. Customers find this program well worth the expense. Our friendly, well-staffed support team has a collective experience spanning decades and are knowledgeable in Appligent Document Solutions products and all PDF-related issues.
If necessary, we also offer a complete set of PDF-related services to ensure your implementation is successful. We can be your PDF experts.
Support and Maintenance Program
We include 30 days of free telephone and email technical support with every commercial product we sell.
To continue to receive the same great technical support and product updates after your purchase, subscribe to our annual Support and Maintenance program. Current program members receive:
- FREE product updates. You will automatically be sent new updated versions of the software as it is released.
- FREE switches between operating systems.
- UNLIMITED E-mail Technical and Customer Support.
- UNLIMITED Telephone Technical and Customer Support.
The Support and Maintenance program cost is 20% of the full purchase price of your software per year, and is added to the 30 days of support included with the product. A three year pre-paid support plan is available at a significant discount.
Email sales@appligent.com with any questions.
Frequently Asked Questions
Our product documentation is updated on a regular basis.
We provide written answers to the most common product questions on the Frequently Asked Questions pages. If you cannot find your answer there, please contact technical support by email or telephone.
Got a Question?
To expedite your call or email, it's very helpful if you can provide the following information when you contact us.
- Name of the Product
- Product Version Number
- Operating System
- Your Name
- Company Name
- Your Email Address
- Your Phone Number
- Product Registration Number
- Any files to help us reproduce your problem (if needed)
Support E-mail
You can contact support directly by sending an e-mail to support@appligent.com
Support E-Mails are answered within one business day during the normal business hours listed below.
Support Telephone & Fax
| Phone | Fax | |
| US | 610-284-4006 | 610-284-4233 |
| International | (001) 610-284-4006 | (001) 610-284-4233 |
To better serve you, please call us during our normal business hours, Monday - Friday, 8:30 am - 5:00 pm U.S. EST/EDT. A member of our friendly, knowledgeable support staff will reply as soon as possible, which is generally within one business day.
Note: Nuance PDF Converter Professional Customers
Customers who purchased the Nuance PDF Converter Professional 4.0 Legal Bundle; which included Appligent's Redax and StampPDF plug-ins, must contact Nuance for technical support
Note: We do not guarantee support for software that is offered under a non-commercial (free) license.
